Refund policy

Refund Policy

We want you to feel confident when purchasing our digital products and programs. If something doesn’t feel right, we encourage you to reach out — we’re here to help.

Digital products & services

All products sold on annapederkalby.com are digital (e-books, programs, and app-based services). This means nothing is shipped physically, and access is typically granted immediately after purchase.

30-day refund policy

We offer a 30-day refund window from the date of purchase.

If you feel that our product isn’t right for you, you may request a refund within 30 days by contacting us at
info@annapederkalby.com

Please include:

  • Your name

  • The email address used at checkout

  • Your order number (or proof of purchase)

Each request is reviewed individually and handled with care.

When refunds may not apply

Because our products are digital and accessible immediately, refunds may not be granted in cases where:

  • The product has been fully consumed or downloaded in its entirety

  • Significant use of a digital program, app, or subscription has already taken place

  • The request falls outside the 30-day window

We do not offer refunds on:

  • Gift cards

  • Discounted or promotional purchases marked as non-refundable (if stated at checkout)

If you’re unsure whether your purchase qualifies, just ask — we’re always happy to clarify.

Technical issues or access problems

If you experience technical issues, access problems, or believe something isn’t working as intended, please contact us as soon as possible. We’ll do our best to resolve the issue quickly — and fairly.

European Union – 14-day right of withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days, in accordance with EU consumer law.

However, by purchasing and accessing our digital products, you acknowledge that:

  • Delivery begins immediately after purchase

  • Once access has started, the right of withdrawal may no longer apply

If you have questions regarding this, please contact us before or shortly after purchase.

Refund processing

If a refund is approved:

  • It will be issued to the original payment method

  • Processing typically takes up to 10 business days

  • Your bank or card provider may require additional time before the funds appear

If more than 15 business days have passed since approval, please contact us at
info@annapederkalby.com

.